1. 01 · ILLUSTRATIONIdentifyPending quote

    Check eligibility and follow-up rules.

  2. 02 · ILLUSTRATIONPrepareFollow-up draft

    Assemble the context, without sending.

  3. 03 · ILLUSTRATIONGet approvalA person decides

    Approve, revise or reject. No approval means no send.

  4. 04 · ILLUSTRATIONRespect the replyReply or refusal → stop

    After an approved send, a reply or refusal ends follow-up.